How to raise a concern.
We want to hear about anything that has not met your expectations so we can understand what happened and try to put it right.
Last reviewed: 10 August 2026
Contact us first
Please address a complaint to the Practice Complaints Lead using whichever method is most comfortable for you:
- Email: enquiries@signaturedentures.co.uk
- Telephone: 01538 834152
- Post: Practice Complaints Lead, Signature Dentures, 16-18 Cross Street, Cheadle, Stoke-on-Trent, ST10 1NP
If you would like help putting your complaint in writing or need information in a different format, please tell us.
What to include
- Your name and the best way to contact you
- What happened and, where possible, the relevant date
- Who you have already spoken to about it
- What you would like us to do to help resolve the concern
Please include only the personal or health information needed to explain the concern. If you would rather not send sensitive information by ordinary email, call us first.
What happens next
- We will acknowledge your complaint promptly and confirm who is handling it and when you should expect a response.
- We will investigate fairly and confidentially. We may contact you to clarify the concern or ask for permission to review relevant records.
- We will explain what we found, respond to the points you raised and tell you about any action we can take.
- If the investigation needs more time, we will explain why and keep you updated.
Raising a concern or complaint will not affect the standard of care you receive. Personal information used to investigate a complaint is handled in line with our privacy notice.
Independent help for private dental care
If we have been unable to resolve your complaint, the Dental Complaints Service provides free and impartial help with complaints about private dental care in the UK. It normally asks patients to raise the concern with the provider first.
- Website: Dental Complaints Service
- Telephone: 020 8253 0800 (Monday to Friday, 9am to 5pm)
- Email: info@dentalcomplaints.org.uk
- Post: Dental Complaints Service, 37 Wimpole Street, London, W1G 8DQ
The General Dental Council
The General Dental Council regulates dental professionals in the UK. It considers serious concerns about a dental professional's health, performance or conduct; it is not the usual route for resolving an individual service complaint.
Read how to raise a concern with the GDC.
Simon Owen is a Clinical Dental Technician. View GDC registration number 164114.